Bookings F.A.Q's
TIGERLILY | OUR ROOMS
before you arrive
Can I cancel my reservation without charge?
Can I dine in the hotel?
Absolutely – we’d love for you to dine with us.
Our restaurant is open:
- Breakfast from 8am-12pm
- Lunch from 12pm-5pm
- Dinner from 5pm-10pm.
We recommend booking in advance as availability cannot be guaranteed on the day – book here!
Can I complete my registration before arrival?
Yes, and we strongly recommend it.
Completing your pre check-in in advance helps ensure a smooth and quick arrival experience. You will receive a link via email – if you haven’t received this, please contact us.
Arrival & check-in
When can I check in?
What happens when I arrive?
Make your way to our reception team who will complete your check-in and provide you with your room keys. Luggage stored with us will have been popped in your room for you already.
Where can I park?
We do not have a car park, however there is some limited, chargeable pay and display parking on George Street or our guests can enjoy discounted overnight parking at the Castle Terrace NCP car park located a 5-minute walk away.
To enjoy this offer you will need to download the NCP App and add the promo code that you will receive once your hotel booking has been confirmed.
DO NOT TAKE A TICKET WHEN ENTERING THE CAR PARK. You should use the QR code on the app to gain entry at the barrier.
8-24 hours = £18 with Promo Code (usually £38)
Please note, discount will not be applied for stays of up to 8 hours.
This is a third party entity and we are not responsible for any issues encountered whilst using the NCP App.
Where is our sister venue, Rabble?
What if I can't access my check-in instructions?
During Your Stay
Can I talk to someone during my stay?
Is there someone there overnight?
Wifi Access
WiFi is complimentary and available throughout our rooms, bar, and restaurant.
To connect, please select the network TigerlilyPublicWifi. No password is required – simply register with your email address.
Is breakfast available?
Departure
What time is check out?
How do I check-out?
Check out is 11am, where you will settle any extras on your final invoice.
What if I used items from the minibar?
TIGERLILY | OUR ROOMS NEED HELP?